Term and Conditions

Welcome to Swix Store! These Terms and Conditions govern your use of our website located at peakskigearco.com and your purchases from our online store. By accessing our site and making a purchase, you agree to be bound by these terms.

At Swix Store, we specialize in providing world-class ski racing gear to athletes and enthusiasts who demand precision, performance, and reliability. These terms are designed to create a transparent relationship between us and our valued customers.

1. User Responsibilities

As a user of our website and customer of our store, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations regarding your use of our website
• Use our products only for their intended purposes and in accordance with manufacturer guidelines
• Ensure you meet any age requirements for purchasing products from our store

2. Products and Services Description

Swix Store offers high-performance ski racing equipment and accessories including but not limited to:

• Performance skis from premium brands (Atomic, Dynastar, Fischer, HEAD)
• Specialized ski boots (Dalbello, HEAD, Race Ski Boots)
• Technical ski bindings
• Protective gear and race suits
• Base maintenance products and tuning equipment
• High-quality outerwear, base layers, and accessories

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors, textures, or product details will exactly match the physical product.

3. Orders and Payment Terms

Order Process

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price.

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or suspected fraudulent activity.

Pricing and Payment

All prices are listed in US Dollars (USD). We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Your payment will be processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

Order Confirmation

After placing your order, you will receive an email confirmation containing your order details. This email is an acknowledgment that we’ve received your order, but does not constitute acceptance of your order.

Order acceptance occurs when we ship your products and send you a shipping confirmation email.

4. Shipping and Delivery

We ship to most regions globally, excluding parts of Asia and certain remote locations. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

We offer two shipping options:

• Standard Shipping: via DHL or FedEx – $12.95 (10-15 business days after shipment)
• Free Shipping: via EMS for orders over $50 (15-25 business days after shipment)

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

International Orders

For international customers:

• You are responsible for any import duties, taxes, or customs fees
• These charges are not included in the product price or shipping cost
• We declare the actual value of all shipments and cannot mark items as “gifts”

Risk of loss and title for products pass to you upon our delivery to the carrier.

5. Returns, Exchanges and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days of receipt
2. Include your order number, product details, and reason for return
3. Wait for authorization and Return Merchandise Authorization (RMA) number
4. Ship the item(s) to our returns center with the RMA number clearly marked

Items must be unused, with original tags and packaging intact. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:

• Base Cleaner (chemical products)
• Gloves & Mittens
• Goggle Lenses
• Personal protective equipment (if opened or used)

Refunds

Refunds are processed within 3-5 business days after we receive and inspect returned items. Original shipping charges are non-refundable. Refunds are issued to the original payment method:

• Credit cards: 5-10 business days (depending on your card issuer)
• PayPal: 3-5 business days

For defective products, contact us immediately at [email protected] with photos of the defect.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Swix Store or our suppliers and protected by international copyright and intellectual property laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without prior written consent from Swix Store.

The Swix Store name, logo, and all related product and service names are trademarks of our company. You may not use these marks without our prior written permission.

7. Limitation of Liability

Swix Store provides products for recreational use. By purchasing and using our products, you acknowledge and accept the inherent risks associated with skiing and snowsports.

To the fullest extent permitted by law, Swix Store shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages relating to your access to, use of, or inability to access or use our products
• Any conduct or content of any third party on the website
• Any unauthorized access to or use of our servers and/or any personal information stored therein

Our total liability to you for all claims arising from these terms or your use of our products shall not exceed the amount you paid for the products that are the subject of the claim.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any dispute arising from these terms or your use of our website shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be resolved through binding arbitration in Austin, Texas, in accordance with the rules of the American Arbitration Association.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

We will notify you of significant changes through email or a notice on our website.

11. Contact Information

Thank you for choosing Swix Store for your ski racing needs. We’re committed to your satisfaction both on and off the slopes.