FAQ

Products & Equipment

What types of products do you offer?

We specialize in high-performance ski racing equipment and accessories. Our curated selection includes top-tier brands like Atomic, Dynastar, and Fischer skis; Dalbello and HEAD boots; race suits; tuning tools from BEAST; protective gear; and essential accessories like base layers, gloves, goggles, and pole guards.

How do I choose the right ski or boot for my needs?

Our products are selected for precision, reliability, and performance, catering primarily to serious enthusiasts and competitive racers. For specific product recommendations based on your skill level, discipline, or terrain, please contact our expert team at [email protected]. We’re here to help you gear up like a pro.

Ordering & Account

How do I place an order?

Simply browse our menu, add your selected items to the cart, and proceed to checkout. You will need to provide your shipping details and choose a payment method.

Do I need an account to place an order?

While you can check out as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Shipping & Delivery

Where do you ship?

We offer global delivery services to most countries. However, due to logistical constraints, we currently cannot ship to some remote areas and parts of Asia.

What are my shipping options?

We offer two streamlined options:
– Standard Shipping: $12.95 via DHL or FedEx. Delivery in 10-15 business days after dispatch.
– Free Shipping: For orders over $50, via EMS. Delivery in 15-25 business days after dispatch.
All orders are processed within 1-2 business days before shipping.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your gear’s journey from our warehouse to your doorstep.

Returns & Exchanges

What is your return policy?

We stand behind our gear. If you are not satisfied with your purchase, you may return it within 15 days of receipt for a refund or exchange. The item must be unused and in its original packaging. Please contact us at [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped).

Contact & Support

How can I contact customer service?

Our expert support team is ready to assist you with any questions regarding delivery, products, or your account. Reach us at [email protected]. We are committed to providing support as reliable as our equipment.